How hard would it be to simply add a deactivate button? Why can't the end user deactivate the licences themselves? If you look at that online checking link that Anton posted, thanks again Anton. I mean, not even being able to open/activate Edius is about as close to a DoDo as you can get and is probably the biggest show stopper of them all. Well, more fool me for being less than sympathetic.Īside from genuine user error, there really are aspects of Edius that will stop you dead in the middle of a production and will lose you money. 'You will now have to go through a whole world of pain trying to contact someone at GV who understands your issue, and hopefully won't be condescending, who may or may not reset your lisence activations'īecause I never usually have show stopping issues with Edius, and I'm being completely honest now, I've never really been overly concerned when reading posts about other users having problems that I never have. 'You have reached the maximum amount of activations for your Edius license'Īnd if they're being completely honest they may want to embellish that message with. What's with the totally cryptic error messages? We're well into this whole GV online activation system, why can't they say in simple English what the error is? Seriously, how hard would it be to use this message.
#SERIAL NUMBER FOR EDIUS 7 PORTABLE#
In these instances of drive failure or damaged portable devices, it's impossible to deactivate the install, and these things do happen.įurthermore. One of those activations was on a drive that died, the other on a laptop that also met its demise.
Although, I've had a similar issue with E7 which I couldn't use to get around this issue I'm having with E8 at the moment.Īlthough I'd mistakenly thought that I had only activated it once, there shouldn't be any limit whatsoever on this anyway. Interestingly though, it says three times although it's NFR. I made a mistake earlier, mine has been installed more than once. All without having to get bogged down with needless, frustrating and time consuming calls to tech support. It is all driven by the end user, who can randomly switch activations from one machine to another, as many times as they like. But GV's system is too flawed, it's not user friendly and far too time consuming when you inevitably have to contact support and all the chasing that entails.
#SERIAL NUMBER FOR EDIUS 7 LICENSE#
This is getting quite silly now as I've had a similar issue last year on a different license that also stopped me from working.Īlthough I would personally have still preferred a physical dongle, I don't mind the online/software type activation systems, when they work. Request is tampered, error code: ERROR:13 An unexpected error occured. Then I tried an offline/online activation using the ID/response keys, and I got this, Please go to Advanced Search and search for any line items that have 0 copies left. No activatable line items with any copies left are found. Here's the error I get when first signing in, and this was after it first complained about the serial. Unfortunately, it doesn't get any better. Have you checked your license to see how many times it has been activated by clicking manage licenseĪlso, is computer date and time correct?Thanks for the input Anton. I will also have to finish these next few edits on Prem, not the best advert for GV or the best option for an Edius user. I'm now having to work with Adobe, because its licensing simply works. I'm a serious Edius user who champions the product at every opportunity, but am unable to use it right in the middle of a production and at a time that I can't afford any down time. If GV need any feedback on the Edius activation system, then hopefully this post is pretty self explanatory and shows, once again, a serious problem with it. I've just downloaded Prem from a Cloud account I use, deactivated and reactivated licenses, and now have a working NLE to carry on working with. In the time during this post being active, and suspecting things were not going to be straight forward to sort out, I've had to switch to Adobe Prem.
Unfortunately, contacting support isn't an option at 8PM on Sunday.
They may be able to sort the issue for you.Thanks again Steve. I honestly don't know what the limit is for NFR serial-numbers.
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